Already paid your TICO fees? Instructions for obtaining your refund

Process for obtaining your fee refund

TICO recently announced that travel agents and wholesalers do not need to pay their annual registration renewal fees or Travel Industry Compensation Fund payments (“Form-1”) owing to TICO between April 1, 2020 to March 31, 2021. The renewal forms and the Form-1 disclosing the gross sales (with zero payment) are still required to be submitted by the due date.

To process refunds for those who have already paid, TICO has partnered with WAYPAY, a Royal Bank of Canada (RBC) secure electronic payment processing platform. You should have received via email, a WAYPAY Electronic Payment Notification asking you to provide the account details so that we can process your refund.

Please enter your TICO Registered General Account information if you wish to be refunded electronically through WayPay. Please note that if the general account information you enter through WAYPAY does not match our records, the refund will not be processed to this account and you will be contacted by one of our team members with further instructions.

This will minimize the potential risk of the refund being made to an unauthorized account.

Your WayPay email notification should look something like this......

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