Registrant Value Survey
TICO sought to measure registrant satisfaction and their perception of value across a variety of areas, as well as determining what qualities drive their perception of value and satisfaction.
REGISTRANTS SHARED THEIR FEEDBACK AND PERCEPTIONS OF TICO's VALUE
186 registrants responded to the Value Survey conducted by PMG Intelligence. TICO is required to conduct quantitative satisfaction/values research with our stakeholders at least once every two years.
Synopsis of Registrant Value Survey Results
- More than half of registrants feel TICO and its services provide good or significant value to registrants.
- Nearly 4-in-5 felt the changes to the financial reporting and working capital requirements were valuable.
- 3-in-4 registrants were satisfied with TICO in delivering the pandemic related support.
- More than half of registrants have a positive perception of TICO.
- More than 3-in-5 registrants have confidence in TICO as a regulator.
- Nearly 6-in-10 registrants are satisfied with TICO.
- Strengths include: approachable, well managed, makes its decisions in an impartial manner, accountable for its decisions, has a good understanding of the industry it regulates, helps registrants gain a better understanding of consumer protection issues, and responsive to registrant concerns.
- Areas for improvement: understands registrants needs, effective at finding solutions for registrants, and interested in the feedback of registrants. Satisfaction with the travel compensation is mixed, with fewer than half being satisfied, and one-third being dissatisfied.