Test your compliance knowledge

As part of each TICO Talk, we will bring you information and refreshers about the regulations involved when selling travel.

Test your knowledge with the quiz on this page and then check out the Resources and Guidelines section of TICO’s website for more information and to download helpful resources.

Question #1

An Ontario travel agency is advertising a price for a new travel package. According to Ontario Regulation 26/05, which of the following MUST be shown?

Please click on your selected answer to see if you're right.

A. One all-in price, which includes all fees, levies, service charges, and taxes.

B. All taxes except GST, separate from the base price.

C. All commissions, separate from the base price.

D. Harmonized Sales Tax (HST), separate from the base price.

Question #2

Which of the following is TRUE about trip cancellation insurance?

Please click on your selected answer to see if you're right.

A. If the travel retailer does not sell insurance, they are not required to indicate whether the customer was advised of the availability of trip cancellation insurance on the invoice.

B. Purchasing trip cancellation insurance is mandatory for a trip that a customer takes outside of their home country.

C. Trip cancellation insurance must be purchased by the customer on the same day they purchase their travel services from a travel retailer. D. If the travel retailer sells insurance, they must indicate on the invoice whether or not the customer has purchased trip cancellation insurance.

Question #3

When a customer is booking travel outside of Canada, a travel retailer’s invoice to a customer must indicate the travel documents that will be needed for which of the following? Please click on your selected answer to see if you're right.

A. The person who paid for the travel service.

B. Each person for whom travel services were purchased

C. Each child who will be travelling outside Canada.

D. It is not required for any travellers.

Question #4

Which of the following is NOT required on an invoice for travel services from a registered Ontario travel retailer? Please click on your selected answer to see if you're right.

A. Name of the travel counsellor who made the booking and accepted first payment.

B. Date of birth of each traveller included in the booking.

C. An indication of whether the contract permits price increases.

D. Amount of the payment, indicating whether it is a full or partial payment.

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