Spotlight on consumer protection
Case study round-up
In this edition, we are revisiting some of TICO's recent case studies that bring Ontario's travel consumer protection to life.
These stories showcase how Ontario's travel laws help ensure fairness, transparency and peace of mind for travellers, and what we can learn from them.
Trade Names
A TICO-Certified travel advisor promoted her services under a separate trade name and website, without her agency's knowledge.
Denied Boarding
A traveller was denied boarding due to missing visa information, highlighting the need for accurate disclosure of entry requirements.
Digital Bookings
A booking error made over text highlights the risk of informal communications and the need for written disclosure & communication.